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Payment & Deposit Policy

Initial Deposit

Upon confirmation of your tour package request, 100% of the total tour cost must be paid immediately to secure your booking and reserve the required accommodation, transportation, activities, and other travel services.

Full payment is mandatory and non-negotiable. No accommodation, transportation, or other travel services will be considered confirmed or guaranteed until the full payment has been received and verified.

Payment Process

All payments must be communicated via email to info@gullivertravelsae.com along with the following details:

  • Transaction reference number

  • Bank transfer or payment gateway receipt as proof of payment

  • Booking confirmation ID, if applicable

Accepted Payment Methods:

  • Bank transfer

  • Online payment gateway

  • Tabby

  • Tamara

Customers may also use Tabby or Tamara to book eligible travel services through available installment payment options, subject to the applicable terms, eligibility, and approval requirements of Tabby or Tamara.

Cash payments, cheque payments, or verbal payment confirmations will not be accepted as proof of payment.

Policy Adjustments

Payment deadlines, deposit requirements, or payment percentages may be subject to change during peak travel periods, including festivals, public holidays, and other high-demand seasons, or based on the individual policies of hotels, airlines, suppliers, or other travel partners.

Any applicable changes to the payment requirements will be communicated in writing before the booking is confirmed.

Credit Policy

No deferred payment arrangements or credit facilities are offered under any circumstances. Full payment must be received before the booking or requested travel services can be confirmed.

Please note: Booking through Tabby or Tamara is subject to their respective eligibility, approval, installment, and payment terms. Availability of installment options does not constitute a credit facility provided directly by Gulliver Travels.

Cancellation and Refund Policy

Cancellation Procedure:

  • All cancellations must be submitted via email to info@gullivertravelsae.com 
  •  Phone calls or informal requests will not be processed.

Cancellation Charges:

  • Refunds (if applicable) are calculated based on the date of the cancellation email:

Period Before ArrivalCancellation Fee
45+ days0% (Full refund)
45–30 days25% of total cost
30–15 days50% of total cost
15–10 days75% of total cost
Less than 10 days100% of total cost

Non-Refundable Components:

  • North Sikkim tours: Once booked and confirmed, this segment is 100% non-refundable and non-cancellable, regardless of advance notice.

REFUND PROCESS

Approval & Timeline:

  • Refunds are processed only after written approval from Gulliver Travels LLC.
  • Approved refunds will be credited to the original payment method within 10–15 business days, depending on your bank’s processing time.

Delayed/Missing Refunds:

  • Step 1: Check your bank/credit card statement after 15 business days.
  • Step 2: Contact your bank or payment provider directly, as transaction delays often occur at their end.
  • Step 3: If unresolved, escalate to info@gullivertravelsae.com  with proof of payment and cancellation approval.