Cancellation and Refund Policy

Initial Deposit:

  • Upon confirmation of your tour package request, 25% of the total tour cost must be paid immediately to reserve accommodations, transportation, and other services.
  • This deposit is non-negotiable and secures your booking.

Second Installment:

  • 50% of the total tour cost is required 15 days prior to your scheduled arrival date.
  • Failure to pay by this deadline may result in automatic cancellation of reserved services.

Final Payment:

  • The remaining 50% of the total tour cost (or 100% if no prior payments were made) must be settled 7 days before arrival.
  • No services will be guaranteed unless full payment is received.

Payment Process:

  • All payments must be communicated via email to info@gullivertravelsae.com with the following:
  • Transaction reference number.
  • Bank/Payment gateway receipt as proof.
  • Booking confirmation ID (if applicable).
  • Cash, checks, or verbal confirmations are not accepted.

Policy Adjustments:

  • Payment deadlines or percentages may be revised during peak seasons (e.g., festivals, holidays) or due to specific hotel/partner policies.
  • Any changes will be communicated in writing prior to booking confirmation.

Credit Policy:

  • No deferred payments or credit facilities are offered under any circumstances.

Cancellation and Refund Policy

Cancellation Procedure:

  • All cancellations must be submitted via email to info@gullivertravelsae.com 
  •  Phone calls or informal requests will not be processed.

Cancellation Charges:

  • Refunds (if applicable) are calculated based on the date of the cancellation email:

Period Before ArrivalCancellation Fee
45+ days0% (Full refund)
45–30 days25% of total cost
30–15 days50% of total cost
15–10 days75% of total cost
Less than 10 days100% of total cost

Non-Refundable Components:

  • North Sikkim tours: Once booked and confirmed, this segment is 100% non-refundable and non-cancellable, regardless of advance notice.

REFUND PROCESS

Approval & Timeline:

  • Refunds are processed only after written approval from Gulliver Travels LLC.
  • Approved refunds will be credited to the original payment method within 10–15 business days, depending on your bank’s processing time.

Delayed/Missing Refunds:

  • Step 1: Check your bank/credit card statement after 15 business days.
  • Step 2: Contact your bank or payment provider directly, as transaction delays often occur at their end.
  • Step 3: If unresolved, escalate to info@gullivertravelsae.com  with proof of payment and cancellation approval.